Contact Us

How can we help?

1) Pre-order questions (choose the right box)

Not sure which category or grade fits your resale model (marketplaces, thrift store, live sales)? Send us your country + sales channel and we’ll recommend the best starting option.

Best contact: WhatsApp →

2) Pallet / bulk quote (200 kg+)

Need a larger shipment (200 kg+ / pallet)? We can prepare an individual shipping quote based on destination and total weight.

Email subject suggestion: Pallet quote – country + total KG

3) Order support (delivery, tracking, issues)

If your parcel is delayed or damaged, we’ll help you resolve it quickly.

• If the parcel is visibly damaged, take photos of the package before opening.
• If possible, include your order number in the message.

4) Invoices & VAT

Need invoice details or VAT EU confirmation? Send us your billing details and we’ll assist.

Response time

• Business hours: Mon–Fr, 08:00 – 18:00 CET
• Typical response time: within 2 – 4 hours on business days
• WhatsApp is the fastest channel for quick questions and box recommendations